Enhancing your Brand
First impressions and reputation have the power to enhance or detract from your brand. That's why we invest in talent – ensuring our people give the right impression to your customers.
Training in teamwork and multi-skilling pays dividends in enabling our staff to focus on meeting your objectives and delivering a first class customer experience; an attractive, clean and well maintained environment that's a pleasure to visit, with professional customer support through manned helpdesks and the best quality fittings and highest standards of hygiene in the washrooms.
Case Study: AB Bank, Bangladesh
AB Bank Limited operates from 77 branches across Bangladesh and following a refurbishment and renovation programme needed a supplier who could maintain the appearance of the branches nationwide.
The OCS Approach:
Mobilisation of the contract involved the recruitment and training of staff to cover a wide geographical area and site surveys at every branch. The site surveys were then used to develop job plans for every member of staff at each location.
The Sustainable Solution:
The management of cleaning and pest control services is integrated across the contract with dedicated supervisors responsible for individual branches of the bank. Coupled with methodology and quality controls developed to comply with OCS international standards and procedures, the service is delivered to an international best practice standard.
The Client Benefits:
The protection of the bank's public image – by cleaning all branches to the same exacting standards AB Bank is able to present a consistent quality image to all its customers; and realise the full potential of their investment in nationwide branch refurbishment.